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Operations/Personnel [clear filter]
Monday, June 28
 

9:00am PDT

How to Hire and Maintain an Ace Team
Hire and onboard A-players for your tea company without wasting your time. Learn the key things to filter through the B and C level employees and create a hiring system that brings on the top talent without wasting time, money, and energy.

How to find good employees, how to create hiring assets that save you time, how to onboard A players so they are invested in your company.

Speakers
avatar for Jenny Tse

Jenny Tse

Founder, Sipping Streams Tea Company
Sipping Streams Tea Company founder, Jenny Tse, was born in Hong Kong, but raised in Fairbanks, Alaska. She spent her summers selling her mother's vegetables at the local farmer's market and was very active in the local community. Her vision for Sipping Streams began the summer of... Read More →


Monday June 28, 2021 9:00am - 9:40am PDT
Recording in Room S233 Recording in Room S233

10:30am PDT

5 Critical Secrets to Cultivating a Successful Teahouse
In this session, Kristy will share with you the very practical and valuable lessons that have come from over eleven years of experience running a teahouse. She will talk about the three most important marketing tools you need for a successful teahouse. Kristy will give you tips for day-to-day operations that will help you be driven by your core values and how to implement them into your everyday decision-making to stay efficient and productive, no matter the season. Kristy will cover how important relationships are in this business and how to build dynamic relationships with your team, your suppliers and within your local small business community. How to incorporate your tea and product knowledge that you learn at the world tea conference into your everyday interactions with customers and training with your team will be discussed as well.



Objectives:
1. Solid marketing ideas to grow your teahouse.
2. Operations concepts to help you run your teahouse.
3. Effective ways to invest in relationships to help you thrive in your teahouse.

Speakers
avatar for Kristy Jennings

Kristy Jennings

Proprietor, Urban Teahouse
Kristy is the sole proprietor and 11-year purveyor of Urban Teahouse, which has the most ready-to-brew loose leaf tea in the state of Oklahoma. Urban Teahouse operates in Oklahoma City. This small tea business opened in 2009 during the recession and has not just survived but thrived... Read More →


Monday June 28, 2021 10:30am - 11:30am PDT
Room S230 Room S230

1:00pm PDT

Finding Your Sweet Spot in Retail Sales

Join Brandi Shelton, just add honey tea company,  to discuss how to:
-how to find and sell items based on current trends
-merchandise your tea room or retail cafe to encourage sales
-how to collaborate with local/neighboring businesses to share customer base and exposure
-how to maximize profits in your tea room or retail café

Speakers
avatar for Brandi Shelton

Brandi Shelton

Owner, Just Add Honey Tea Company
Born in New Orleans, LA, Brandi Shelton {AKA 'the tea lady'}, grew up with a grandmother that had a concoction for every aliment. While traveling abroad, Brandi found visiting tea rooms as a way to learn the lay of the land and meet a new friend over a cup.Back in the States, blending... Read More →


Monday June 28, 2021 1:00pm - 2:00pm PDT
Room S230 Room S230

2:30pm PDT

Developing Good Manufacturing Practices (GMPs) To Meet FDA Regulations
Tea products often straddle the regulatory line between foods and dietary supplements making the decision of which FDA compliance scheme must be adhered to a challenge.  

1.    What are the basic tenants of a GMP system
2.    What are the primary differences between a food and a dietary supplement GMP system
3.    What is a finished product specification

Speakers
avatar for Tara Couch

Tara Couch

Senior Director of Dietary Supplement and Tobacco Services, EAS Consulting Group
Tara Lin Couch, Senior Director of Dietary Supplement and Tobacco Services at EAS Consulting Group, is a Ph.D. Analytical/Organic Chemist who also possesses a B.S. in Mathematics.  Dr. Couch has exceptional analytical abilities and more than 30 years of diverse laboratory and regulatory... Read More →


Monday June 28, 2021 2:30pm - 3:30pm PDT
Room S230 Room S230

4:00pm PDT

SOP for the Small Business Owner
Standard Operating Procedures are vital for any thriving and growing business no matter what stage of business you are in. An SOP is a step-by-step guide for handling routine tasks and recurring events in business. Along with the sequence of performing an activity, SOPs also usually include a timeline for completing each step.
-10 Reasons Every Business Should Be Using Standard Operating Procedures
-How To Start Creating Your Own SOPs
-What To Do After You've Created SOPs

Speakers
avatar for Jenny Tse

Jenny Tse

Founder, Sipping Streams Tea Company
Sipping Streams Tea Company founder, Jenny Tse, was born in Hong Kong, but raised in Fairbanks, Alaska. She spent her summers selling her mother's vegetables at the local farmer's market and was very active in the local community. Her vision for Sipping Streams began the summer of... Read More →


Monday June 28, 2021 4:00pm - 5:00pm PDT
Room S230 Room S230
 
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