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Wednesday, June 30 • 12:00pm - 1:00pm
That Personal Touch: Hosting Guided Tea Tastings

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Good tea tastes even better when it is shared amongst friends!  Tap into that connection to enhance your guided tea tastings and to curate a personalized tea experience.  Work towards increased customer loyalty through the thoughtful presentation of your company’s favorite teas.  This session addresses the practical points of creating an experience for your customers both virtual and in-person while addressing avenues toward connecting with your customers on a human level. 

Objectives:
1.  Customer experience as a path to customer loyalty.
2.  Practical ideas for structuring the in-person or online event.  
3.  Enhancing audience/customer interaction using performance principles.



Speakers
avatar for Rebecca Grzeskowiak

Rebecca Grzeskowiak

Wholesale Liaison, The Tea Smith
Rebecca has been with The Tea Smith for 8 years, sharing a passion for tea with our retail and wholesale customers alike. Not only is she passionate about tea education for all, but she has also worked to create many of our own newer blends. She also offers the unique opportunity... Read More →

Wednesday June 30, 2021 12:00pm - 1:00pm PDT
Room S232
  Conference Session